Top 10 Open Source CRM Softwares
What is CRM?
CRM stands for Customer Relationship Management. CRM software enables the businesses to interact with their potential and existing customers, understand and manage their requirements. This improves the connection of a corporation with customers, and a contented customer brings profitability to the business.
CRM involves collecting and analyzing customer data, such as their purchase history, communication preferences, and feedback, and using that information to personalize marketing and sales efforts. It also involves managing customer interactions across different channels, such as email, phone, social media, and in-person interactions.
CRM systems are software applications that help companies manage their customer relationships more efficiently. These systems typically include features for data management, marketing automation, sales automation, customer service, and analytics. By using a CRM system, businesses can streamline their customer management processes, gain insights into customer behavior, and improve the overall customer experience.
1. SuiteCRM
Key Highlights:
- Sever-basis charge rather than per-user subscription for hosted service
- Open-source
- Affordable managed hosting plans
- Supports third party integration
- 7-days free trial
SuiteCRM was based on SugarCRM’s open-source version (and forked from it). That, unfortunately, is no longer available. So, SuiteCRM is that the open source alternative for organizations that utilized SugarCRM earlier.
In addition to any or all the essential features a CRM needs to offer, SuiteCRM offers some great affordable managed hosting deals for organizations. With a formidable pricing plan (on server-basis with unlimited users), SuiteCRM takes aim at Sales force .
2. Odoo
Key Highlights:
- Open-source edition available
- Enterprise edition pricing on a per-user basis
- Wide form of third party integrations
- 15-days free trial
Odoo is one of another popular open-source CRM solution. However, in contrast to SuitCRM, you may observe the pricing plan per user. So, if you’re just starting out with plenty of users.
The third-party integrations will be done easily, and you’ll be able to find the pricing for every app/integration when purchasing a subscription. You’ll either choose the open source community edition or purchase the enterprise edition.
3. Vtiger
Key Highlights:
- Open source edition supported SugarCRM
- Separate pricing plans for marketing, sales, and customer service, or all-in-one pricing
- Regional pricing available for a few countries like Pakistan
- Per-user pricing
Vtiger comes in two flavours: cloud and open source. Of course, if you choose for the open source version, you get to host it yourself and manage it all by yourself or hire a team.
The managed cloud version, based on the pricing plan, appears to be promising. – with various pricing plans for sales, marketing, and support desk. However, if you have the specified technical expertise, the open-source version is good enough as additionally. Also, it had been interesting to work out a regional pricing plan for Pakistan because they need an office here.
4. ConcourseSuite
Key Highlights:
- Provides a second (but now obsolete) open source community edition.
- Provides a 5-user trial plan for the most recent version
ConcourseSuite could be a simple CRM that provides open-source version as additionally. The community edition (or the open-source version) is outdated—which you’ll be still utilize as a basic CRM.
In case you would like the most recent version (which is that the enhanced version of the community edition), you may must go for a 5-user trial or purchase the enterprise/cloud version. I couldn’t find a transparent pricing plan but its pricing page did mention $10,000 for unlimited users. So, you’ll probably find out about it after trying out the trial.
5. EspoCRM
Key Highlights:
- The ability to modify to on-premise anytime.
- Actively maintained open source (self-hosted) package.
EspoCRM is unaccustomed the scene and it’s an powerful CRM software. You’ll download it at no cost and host it yourself or choose for the cloud solution where they’re doing it for you.
They offer detailed documentation—in case you wish to do it yourself. Furthermore, if you wish to travel with the cloud solution. You can always switch to on-premise anytime you would like. I suppose that produces it a touch more appealing.
6. Axelor CRM
Key Highlights:
- ERP, CRM, and BPM in one package.
- Mobile apps for Android and iOS
Axelor is often a whole suite of ERP, CRM, and BPM. Here, we speak about the CRM which is an out of this world open source CRM available out there.
In addition to the online app, it also offers mobiles apps for Android and iOS. So, irrespective of you host it yourself or purchase a subscription for managed hosting – Axelor CRM could be a great option to continue up across multiple platforms.
7. Crust CRM (Corteza)
Key Highlights:
- A unified open source solution
- Recently launched with latest features on board
Crust CRM is one in every of the most effective enterprise-level Slack/Salesforce alternatives. Well, the first aim of Crust CRM is to supply you with a unified platform.
Crust CRM offers a community edition “Corteza” which is open-source in nature with all the most recent features that you just with Crust CRM. It’s been recently launched, so you’ll expect it to be compatible with many services. You wish to travel through the technical documentation to line it up.
8. X2CRM
Key Highlights:
- The open-source package is not any longer actively maintained, but available.
- On-premise and hosted options available
X2CRM is one more convincing open source solution. The open source package includes all the modules (Sales, Marketing, and Support).
However, do note that the open source package isn’t actively maintained anymore, so if you would like the newest and greatest features, you may should purchase it. You’ll allow them to manage everything (hosted solution) otherwise you get to manage everything and go for their support and optimization services (on-premise).
9. CiviCRM
Key Highlights:
- Integration support for WordPress, Drupal, or Joomla
- There is no distinct enterprise edition because it is completely open source.
CiviCRM is a remarkable open source CRM suggested by one in all our readers. Unlike some others, it doesn’t offer a separate enterprise edition with premium features.
No matter whether you host it yourself, or utilize one in all the CiviCRM’s hosting providers, you’ll get the identical features. To find out about it, you can follow their official user guide.
10. YetiForce
Key Highlights:
- Available via Softaculous
- Sever-basis charge rather than per-user subscription for hosted service
- Affordable pricing
YetiForce takes its inspiration from Vtiger CRM and pair more opens source projects. It’s completely free and available for download at Sourceforge.
You can also install it directly via Softaculous. If you’re not visiting to host it yourself, you’ll be to go for the affordable hosting plan which supports unlimited users.
